Refund policy

Cancellation and refund rules for Pulsar Toolbox Pro.

This policy applies to paid Pulsar Toolbox Pro subscriptions provided by Pulsar Global Holdings Limited in Hong Kong.

Cancellation is separate from a refund

You may cancel a Pro subscription through the Customer Portal. Cancellation normally takes effect at the end of the current paid billing period, so remaining time in a started billing period is not prorated or refunded by default.

When we may approve a refund

We will review refund requests involving a duplicate charge, a clear billing or technical error, or another situation where applicable law requires a refund. Nothing in this policy limits statutory rights that cannot legally be waived.

When refunds are generally not provided

A change of mind, unused time during a started billing period, or failure to cancel before a renewal is generally not by itself a basis for a refund, except where mandatory law provides otherwise.

How to request a review

Contact supportpulsartoolbox@gmail.com with the email used for your account, the approximate charge date, and the amount you are asking us to review. Do not send full card details, card security codes, passwords, or other payment credentials.

Approved refunds

If a refund is approved, it will normally be returned through the original payment method or payment provider. Processing time can depend on Stripe, your bank, or your card issuer.